Patient AR Specialist

Job Description

Job Description

Overview

As a Patient A / R Specialist, you'll collects payments for an assigned segment of the Accounts Receivable and perform collection duties in accordance with established federal and state regulations. The Patient A / R Specialist is responsible for answering inbound patient phone calls and assisting with patient account questions.

Responsibilities

• Follows-up with patients and ensures outstanding balances are paid
• Makes calls to and takes calls from patients, discussing their account in detail
• Ensures that patient statements are sent with accurate information on a daily basis
• Works accounts for external collection action, after all other avenues of internal collection action has been exhausted
• Take payments over the phone from patients as well as make payment arrangements if needed
• Researches and prepares patient credits and coordinates with accounting to process approved refunds
• Process bankruptcy notices according to company policy
• Makes changes to demographic information as necessary in order to produce a clean patient statement
• Performs all other assigned duties

Qualifications