Customer Service Representative

Customer Service Representative

Location : Vernon, CA | Schedule : Monday–Friday, 9 : 00 AM – 5 : 00 PM

Salary : Up to $60,000–$65,000 DOE

We are seeking a motivated Customer Service Representative to join a growing direct-to-consumer (DTC) brand. This is a fantastic opportunity for someone looking to build their career in customer service, with room for growth within the company. Experience in fashion is not required – we welcome candidates from diverse backgrounds.

Responsibilities :

• Provide exceptional customer support across multiple channels, ensuring timely and accurate responses.
• Manage orders, returns, and inquiries through Shopify and internal systems.
• Utilize PC and Excel to track orders, update records, and maintain customer data.
• Collaborate with internal teams (Operations, Marketing, and Fulfillment) to resolve issues and improve the customer experience.
• Identify trends and escalate recurring issues to improve processes and customer satisfaction.
• Assist with product launches, promotions, and seasonal campaigns by supporting customer inquiries and order management.
• Generate reports to track customer interactions, order fulfillment, and returns.
• Maintain knowledge of products and services to provide accurate information and guidance to customers.
• Support internal projects and initiatives that improve operational efficiency and enhance the customer experience.

Qualifications :

What We Offer :