Sales Operations Specialist

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company, recognized fouryears in a row. For more information about Solenis, please visit www.solenis.com .

POSITION SUMMARY

We are seeking a highly motivated and detail-oriented Sales Operations Specialist to remotely support our sales team and enhance operational efficiency. This role requires a proactive individual with strong customer-facing and communication skills, who thrives in a fast-paced environment and is passionate about solving problems and driving results.

WHAT YOU'LL DO :

Own tasks from initiation to completion, ensuring accountability and follow-through.

Serve as a liaison between sales, customer service and supply chain to track customer order deliveries and backorders

Handle escalated customer inquiries and resolve conflicts, including managing escalations and angry customers with empathy and professionalism

Coordinate and project-manage large customer roll-outs by ensuring that products and materials arrive at new sites on time

Retrieve and manage data from various systems and sources to support reporting, analysis, and decision-making

Provide assistance to sales on AR collection activities and rebate inquiries

Accurately enter all product details and data into external distributor portals

Maintain RFP / RFQ content repository and collaborate with internal resources (i.e., Regulatory, Product Management, etc.) to assist in RFP / RFQ completion

Assist in organizing and tracking customer training sessions and product launches

Maintain distributor policy manual and track annual renewals of Diversey programs

Assist sellers in ordering labels and samples

Respond to distributor inquiries for existing or customer-specific price quotes

Complete the set-up process for new distributors, and field questions from companies interested in becoming distributors

Pr ovide general sales support to distributor channel partners and Diversey sellers

Participate in team meetings and contribute to continuous improvement initiatives

WHAT YOU'LL BRING :

Preferred Bachelor's degree with 2+ years in a sales operations or customer support rol e.

Excellent written and verbal communication skills.

Proven customer-facing experience with a strong ability to manage difficult conversations and resolve conflicts.

Strong organizational skills with the ability to multitask and prioritize effectively.

High attention to detail and accuracy.

Demonstrate problem-solving capabilities and analytical thinking.

Ability to take ownership and drive tasks to completion.

Proficiency in Microsoft Excel and other business software

Working knowledge of SAP, Salesforce (SFDC), and Tableau

A collaborative team player with a positive attitude and willingness to learn.

Experience in a sales operations or customer support role .

Familiarity with sales performance metrics and reporting.

WHAT WE OFFER :

• Comprehensive benefits package including medical, dental and vision, available from day one
• 401(k) with matching
• Learning and development opportunities
• Robust company culture

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We understand that candidates will not meet every single desired qualification . If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women / Veterans / Disabled.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at talentacquisition@solenis.com

The expected compensation range for this position is between $69,000.00 and $115,000.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.