Project Manager

A company is looking for a Team Manager to oversee client project operations and support strategic planning. Key Responsibilities Manage day-to-day operations of client projects and team scheduling Collaborate with clients and internal teams to achieve operational goals Design, execute, and report on KPIs and SLAs for assigned projects Required Qualifications Bachelor's degree or equivalent experience 1+ years of people management experience 3+ years of experience in contact center operations and client services Proven ability to identify project risks and communicate effectively Experience with various CRMs and contact center software