Host / Hostess

JOB SUMMARY

The Restaurant Host's key duties are to greet guests warmly, maintain reservations and and organized waitlist, assist with inquiries and support the front-of-house team as needed. This position will be responsible for the following :

ESSENTIAL DUTIES AND RESPONSIBILITIES  include the following. Other duties may be assigned.

• Ensure the proper setup of dining room.
• Promptly greet guests and patrons personally as they enter the establishment.
• Escort guests and patrons to their table.
• Present menus, make recommendations and take orders if necessary.
• Ensure dining room seating is controlled and that there is server parity in number of tables.
• Liaise between staff and guests to ensure guest needs, as well as expectations are exceeded.
• Anticipate and address guests’ service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation upon departure.
• Answer telephones using appropriate etiquette.
• Accept to-go orders over the telephone.
• Receive and record dining reservations on the telephone.
• Efficiently and effectively resolve any issues to the guest's satisfaction.
• Ensure neatness and cleanliness of stations.
• Assist other food and beverage staff when necessary.
• Ensure personal appearance is neat and professional.
• Comply with quality assurance expectations and standards.
• Follow all company safety and security policies and procedures.

SECONDARY RESPONSIBILITIES

JOB REQUIREMENTS

EDUCATION AND EXPERIENCE

KNOWLEDGE, SKILLS AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.