Customer Service Manager

A company is looking for a Manager of Customer Service. Key Responsibilities Manage daily operations of the Client Consultant and Customer Service Representative teams to ensure quality service delivery Provide leadership and direction to integrate and enhance team operations while meeting departmental goals Collaborate with stakeholders to ensure project deliverables align with strategic objectives and resolve any operational issues Required Qualifications Bachelor's degree and 5 years of experience in the print industry or HS / GED with 9 years of experience Supervisory experience Basic knowledge of MS Office Suite Proven track record in project management Experience in managing teams through complex project implementations