Reservations Agent (FT)

Reservations Agent Pendry San Diego

Live your passion. Add your magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered.

The Reservations Agent serves as the voice and heartbeat of the hotel, processing all incoming and outgoing communications. We are seeking a motivated and customer service-oriented Reservations Agent to handle all communications and guest requests in a positive and professional manner. This position also requires Food and Beverage knowledge as In Room Dining Orders are processed through Reservation Agents.

Essential Functions :

• Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
• Answering and processing all incoming / outgoing guest and in-house calls
• Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations
• Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
• Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests
• Managing 3-4 calls per minute ranging from Reservations Calls, General Inquiries, In house calls and in room dining orders
• Actively coordinating communications within the hotel, including emergency procedure, alarms, life safety, and more
• Assisting all departments with communication for guest experience or internal needs as necessary
• Always being positive, showing enthusiasm, being humble, being thankful, and being respectful to all team members
• Assisting with digital communications such as e-mail inquires, third party communications with guests and detailing reports that are sent to all departments
• Performing any other job-related duties as assigned
• Knowledge of full menu, dietary allergies and preparation methods at all times
• Performing any other job related duties as assigned

Qualifications :

The pay scale for Reservations Agent is $20. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions. In the United States we are proud to be an EEO employer M / F / D / V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.