Front Desk Agent - Marriott

Job Description

Job Description

Now Hiring : Hotel Front Desk Agent

CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Front Desk Agent for the Fairfield Inn and Suites Dublin, Georgia. When joining our team, you will be joining a company who prides themselves with providing exceptional Marriott guest service, recognizing our associates as our best asset, and providing value to our business partners and owners.

Our Front Desk Agent will demonstrate the ability to work independently while providing excellent Marriott guest service. The position will also be responsible to follow basic accounting procedures to assure the hotel's policies and procedures are complete and accurate. Guest security and safety is most important to CUSA, LLC and the Front Desk position is crucial to assure every guest has a pleasant, safe and secure stay. This position is also required to welcome guests and communicate with guests, answering guest questions and making recommendations about the hotel and local area. Exceeding Marriott key metrics for Intent to Recommend and Elite Appreciation from guest surveys is a critical component of the job. Recognizing and rewarding Marriott Bonvoy members and enrolling new members to exceed the required quota is also a critical component of the job. Completes their job duties in conjunction with the hotel's policy and procedures.