Wire Transfer Team Lead

Wire Transfer Team Lead

As a Wire Transfer Team Lead you'll support the Wire Transfer Department Manager with the day-to-day operation of the Wire Transfer Department. You'll provide work direction to a team of Wire Transfer Specialists and Senior Specialists as well as coordinate and assign work to ensure smooth operation within the department and daily deadlines and SLAs are met. In this role, you'll also provide guidance to the Specialists to resolve problems and issues, as well as assist with handling escalated customer issues. As a Wire Transfer Team Lead you'll also conduct wire investigations, assist with procedure development / maintenance, oversee department opening and closing operations, make decisions on accepting work near or after cutoff, and escalate personnel issues to the Wire Transfer Manager.

Responsibilities include :

• Supporting the Payment Operations Team by coordinating and monitoring the daily workflow of the Wire Department Team to ensure compliance with established policies and ensure daily deadlines and department SLAs are met. Ensure the wiring of funds is completed accurately and that security protocols and approval limits are followed. Oversee department Opening and Closing operations. Timely reporting of any deficiencies to the Wire Transfer Department Manager. Provide guidance to Wire Transfer Specialists in daily work flows by effective delegation of assignments, providing necessary training on wire transfer processes and procedures and assist the Wire Transfer Department Manager with developing work schedules.
• Assisting in the manual repair, verification, and processing of incoming and outgoing wire transfers, following controls in place to protect against fraudulent wire activity, Sanctions (OFAC) violations, and unnecessary risk and exposure, while meeting established deadlines. Responsible for gathering data and preparing reports for Management, Audit and other personnel as requested. Perform clerical and special departmental projects as assigned by the Wire Transfer Department Manager. Refer all personnel issues to the Wire Transfer Manager.
• Documenting errors or corrections, escalating to leadership and tracking findings for team member coaching and development. Providing OFAC Quality Review documents to the Wire Specialists / Senior Specialists and articulating the individual's quality within. Providing one on one training to new team members and hosting group trainings or information sessions during team huddles.
• Updating, creating, and tracking departmental procedures ensuring all procedure documents align with company standards and all information is current and correct. Assisting with Wire Investigations, as well as handling of escalated customer issues. Making decisions on accepting work just prior to or after cutoff times. Seeking to find where procedures / processes can be updated to increase productivity or reduce risk.

Qualifications include :

Compensation : Hourly range for new hires is generally $26.40 - $32.61 for Henderson, NV. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus / incentives earned.

Benefits you'll love : We offer all the important things you'd want like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company : Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.