Care Advocate (RN / LCSW) - Florida

Papa is a new kind of care built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.

Founded in 2017 and headquartered in Miami, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision Fund 2, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at Papa.com.

About the Role :

As a Care Advocate (RN / LCSW) , you will support Medicare members as they navigate complex health and social needs. You will serve as a trusted guide and care coordinator, helping members overcome barriers to access care and essential community resources. This role is ideal for someone with experience in care delivery and a strong foundation in community health work, who is deeply empathetic, exceptionally organized, and ready to roll up their sleeves to build something new.

This role will be a part of Papa Community, a new business that is closely aligned to Papa's core business and operating as a dynamic, fast-paced early stage startup. You will be a part of building a patient-centric care delivery system from the ground up, reimagining how to support older adults leveraging technology.

While 90% of your work will be virtual, you'll also engage in on-site visits in the community two to three times per month.

What you'll do :

How you will engage with members

• Build strong, trusting relationships with Medicare members, grounded in empathy, respect, and patience.
• Manage day-to-day workload communicating with members through in-bound calls, out-bound calls, and member inbox. Member communications can take place through video calls, audio-only calls, text messages and emails.
• Connect members to community-based social services (such as food assistance, transportation, housing support) to address health-related social needs.
• Support appointment scheduling and healthcare access, including provider lookups and reminders.
• Help members become stronger self-advocates in managing their health and care. Facilitate behavior change, provide emotional support, and offer health education.
• Participate in a coverage schedule that may include evenings, weekends, and holidays for urgent member needs.

How you will provide care coordination

How you will collaborate on the team

Skills we look for :

What you bring :

Location

Benefits :

About Papa's culture :

Papa's culture is people first. While we have an incredible team of hard-working Papa people, at the end of the day, our company is really about community - and we celebrate that among our employees. We encourage everyone to bring their whole authentic selves to work. To be transparent. To be non-hierarchical. And, above all, to be a really good person.

We see ourselves as a place where every Papa employee feels they belong, a place where careers flourish, a place that brings back purpose and joy to work, a culture where visionaries / entrepreneurs are developed.

Papa is an equal opportunity employer. We proudly support the ParityPledge® for gender and racial parity at the highest levels of business.