Solutions Architect (post sales)

Who we are

About Statsig

Statsig is on a mission to fundamentally change how software is built, tested, and shipped. Thousands of companies use Statsig to deploy features safely, run experiments that drive understanding of their customers and business, and analyze user trends to inform their next investment areas. This isn't just about building a better A / B testing tool; this is about catalyzing positive change in how builders build, ultimately resulting in better products and happier customers!

What You'll Do

You'll partner with our Account Management and Enterprise Engineering teams to ensure successful adoption and long-term success for our customers. This is a high-impact, high-visibility role where you'll become a trusted technical advisor-leading onboarding efforts, guiding integration architecture, conducting implementation reviews, and providing ongoing technical mentorship.

We're looking for someone with a strong technical foundation (think former software engineer or solutions architect) who thrives in customer-facing environments. As a member of the technical relationship management team, you'll be the expert point of contact for Statsig customers-responsible for onboarding, implementation reviews, technical guidance, health monitoring, and collaboration with various internal teams.

Onboarding, Training, and Technical Support

• Partner with customers to define success metrics for onboarding and advise them on implementation scope and timelines.
• Educate new and existing customers on how to get the most value out of Statsig.
• Provide guided implementation support, helping customers integrate Statsig into their data stack, product development workflow, and team culture.
• Deliver training sessions and present educational materials to enable customers to start strong and grow with Statsig.
• Offer ongoing technical guidance and drive product adoption, holding customers accountable to their goals and timelines.
• Help customers succeed long-term by understanding their evolving needs, coaching them on best practices, and bringing in internal experts when needed.

Cross-Functional Product and Process Improvement

Why Join Now?

We're a lean, fast-moving team with big ambitions-we're on track to double our customer base in the next year. As one of the early members of our technical success team, you'll have the opportunity to shape how we support customers, design scalable processes, and elevate the level of service across the board. Your work will have a direct impact on product adoption, customer satisfaction, and company growth.

Who You Are

Statsig is looking for a Solutions Architect who lives our values and who has demonstrated a successful track record in onboarding and training engineers, product managers, and data scientists onto a technical product. You are a highly motivated and largely technical individual, looking for an opportunity to grow, scale, and improve the onboarding and support of enterprise customers. This role will also provide a unique and evolving opportunity to build relationships with our customers as a trusted advisor.

Compensation

The base range for this position is $115,000 - $145,000 annually + generous equity. Compensation offered will be determined by factors such as level, position-related knowledge, skills, and experience.

Benefits

EEOC

Statsig is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.