IT Field Technician

Description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.   We are actively seeking a skilled IT Field Technician in the Central -  PA Region . The IT Field Technician is responsible for providing IT services and support. This role will have a focus on smart home technology.   Responsibilities

• Provide prompt, courteous support company wide, in person, phone, or email
• Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
• Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
• Travel to regional offices to troubleshoot and resolve issues
• Travel to regional homes to install and support smart home technology
• Document, track, and monitor technical problems and solutions
• Inform management of recurring problems
• Check in regularly with regional office managers to review the IT needs of the office and to ensure that all IT equipment is functioning as needed
• Identify and escalate situations requiring urgent attention
• Additional tasks and responsibilities may be assigned
• Employee must cooperate with the license and department staff in any inspection, inquiry, or investigation
• Employment is contingent upon successful completion of checks of criminal background, central registry, child abuse registry, and drug testing

Minimum Requirements

Why Community Options?

Please Visit Our Website to Complete an Online Application! Careers.comop.org  Community Options is an Equal Opportunity Employer   M / F / D / V #IND-CP