Service Manager

A company is looking for a Service Manager to oversee and manage multiple service engagements, ensuring seamless delivery of ongoing services and support to clients. Key Responsibilities Oversee and manage multiple service engagements throughout their lifecycle Ensure high-quality service delivery in line with agreed SLAs and KPIs Serve as the main point of contact for clients, managing expectations and handling escalations Required Qualifications 2+ years of experience in IT service delivery or service management roles Solid understanding of the IT service lifecycle and modern delivery models Proven ability to manage SLAs, track KPIs, and report on service performance Good working knowledge of ITIL principles Hands-on experience with service management tools such as Jira or Confluence