Resort Operations Admin Assistant (54021)

Pay Rate : $19.00 an hour

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet guests and direct them to the appropriate areas, ensure they feel welcome
• Notify staff when their appointments arrive
• Answer phone calls, respond to emails and voicemails, and assist with general inquiries in a friendly and professional manner.
• Schedule appointments and manage the booking system using spa software, ensuring an organized and efficient flow of services.
• Handle incoming calls, answer questions regarding the property, and Spa offerings
• Promote services offered and retail products
• Process cash, credit / debit card and comp transactions for services and retail products accurately track cash and credit / debit gratuity.
• Maintain cleanliness and organization in all areas of the spa, including, relaxation lounge, locker rooms, treatment rooms, and retail areas
• Assist with laundry duties, ensuring fresh linens and towels are available for guest services.
• Perform general clerical duties such as maintain files and process mail
• Assist with processing payroll, including tracking tips and commissions for spa staff.
• Ensure all payroll, tips, and commission data is accurately entered and documented.
• Help maintain financial records related to payroll and tips distribution.
• Monitor inventory levels for retail products and spa supplies, ensuring items are well-stocked. Place orders for new products and track deliveries to maintain adequate supply levels.
• Perform regular inventory checks and update records to maintain accuracy.
• Accurately input guest services, preferences, and appointments into the spa management software.
• Keep spa service offerings up to date in the spa software, including adding new services or making changes to existing ones.
• Ensure accurate descriptions, pricing, and availability of services in the spa management system, website, and brochure.

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Required Knowledge and Certification :

• 1- year previous experience in an office setting preferably in a Spa / Salon setting

Preferred Knowledge and Certification :

• 1- year scheduling experience

Required Skills :

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Strong computer skills Microsoft Office (Word, Excel and Outlook)
• Excellent written, verbal and interpersonal communication skills

Required Abilities :

• Ability to work fast and efficiently
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to enthusiastically and professionally sell spa products and services
• Ability to speak in a clear, concise and pleasant voice
• Ability to answer a multi-line phone system in a professional and courteous manner

PHYSICAL DEMANDS

• Must be able to walk, stand or sit for long periods throughout the day
• Must have a good sense of balance, and be able to bend and kneel and stoop
• Must be able to reach and twist occasionally
• Must be able to push, pull and grasp objects occasionally
• Must have the ability to independently lift up to 25+ pounds occasionally
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed in the Spa, which includes chemicals, aroma therapy scents and nail products; May require going on the gaming, which has flashing lights, frequent loud noises and cigarette smoke
• Must be able to work in cramped, tight quarters
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Extensive computer use
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact