Medical Support Assistant

Title : Medical Support Assistant

Start Date : 11 / 01 / 2025

End Date : 10 / 31 / 2026

Please check if you have candidates available for this position who meet all the requirements and are available to start within a week or two.

Note : Make sure to submit complete profiles only along with Degree / Diploma.

# of Openings : 25

Position Type : Contract

Locations : Sheridan, WY

Additional Details :

Location : Sheridan VAMC 1898 Fort Road Sheridan, WY 82801

Description :

• Works with Lead Scheduler and scheduling / reception team to ensure all schedulers / receptionists are competent and represent the VA in a positive, proactive demeanor.
• Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately.
• Coordinates and authorizes Veteran care with community providers that the VA does not supply or cannot supply timely.
• Communicates with internal medical providers on rules and regulations for VA Community Care and advises on appropriate processes.
• Personnel shall notify their contracting supervisor when automated systems are not performing as needed.
• Validates and update patient demographic information.
• When records are received, the incumbent will ensure that all necessary health / administrative information are processed to be integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VISTA).
• Properly processes community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and / or other systems as needed.
• Screens / receives phone calls in a courteous and timely manner.
• Responds to telephone inquiries regarding delivery of services.
• Daily computer use of Microsoft office products to include Excel, Word, Outlook & Microsoft Teams.
• Perform appointment scheduling, tracking, pre- and post- appointments contacts as required
• The contractor provides quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents.
• Other duties as assigned.

QUALIFICATIONS

PERFORMANCE STANDARDS

Clinic Hours : Regular business hours : Monday - Friday 7 : 00am - 6 : 00pm excluding federal holidays; contractor personnel will work an 8-hour shift within the defined business hours

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.