Technical Customer Support

This exciting position will be the front line to stakeholder engagement and backend support.

The team is continuously looking for innovative solutions to improve performance and make a significant tangible impact for our stakeholders and customers. We are driven by continuous improvement to see how we can leverage market research and innovation to improve our program. Together, we can make sure client optimizes our functional capabilities as much as possible to build a friendly future for Canadians.

Here’s the impact you’ll make and what we’ll accomplish togethe r

In your Technical Customer Support role, you will help us on this journey by identifying how we can enhance the stakeholder experience within our enablement programs.

You will use market intelligence and program trends to develop and deploy a world-class approach to program support, while ensuring daily operational objectives are reached.

Here’s how

• Answering and interacting with program stakeholders via chat, email and phone, providing friendly and efficient service
• Working on individual projects to improve program service capabilities and our stakeholder experience as directed by business needs
• Collaborating with a multifaceted team to achieve the strongest outcomes possible for our stakeholders
• Create and maintain process guides and tools to support the role and stakeholders exploring self-service options
• Collect, analyze, and report role and program-related data to drive performance improvement opportunities and stakeholder trends
• Performs other functions as assigned which do not affect the value of the job.

You're the missing piece of the puzzle