Application Consultant

Avery Dennison is seeking an Application Consultant to join the Label and Graphic Materials Group organization. This role is aligned with the Label & Packaging Materials Group business and is responsible for providing complete application and general technical consulting support through phone and email coverage. This role will at times support both strategic and regional Customer accounts including our Canadian Customer base. They will partner with Product Management Marketing Sales and other business teams to deliver price mix and profitability objectives.

KEY RESPONSIBILITIES :

Provide thorough application and technical consulting directly to customers via telephone chat and email service channels managed through the SalesForce Service Cloud case management platform.

Provide product recommendations that include : samples technical support compliance information pricing availability and application testing as warranted.

Identify opportunities for new product combinations that meet application CTQs enabling new business and communicate to appropriate teams.

Initiate Salesforce opportunities when working on large new pieces of business or requiring high investment technical testing.

Conduct application assessments including simple troubleshooting.

Uncover Customer needs and provide robust yet competitively positioned solutions.

Communicate Customer opportunities to sales partners for follow-up.

Accumulate and assimilate knowledge and information on the full range of available products.

Follow up with customers on complex inquiries  recommendations testing and compliance needs.

Use predictive service insights to ensure our customers enjoy an effortless service experience.

Become a certified Pressure Sensitive 101 (PS101) trainer to support Customer needs.

Build relationships with Customers  Sales Marketing and Service Teams to facilitate a climate of joint growth and partnership.

Qualifications :

Bachelors degree or equivalent preferred.

Knowledge of Industry products and applications preferred.

Excellent written verbal and telephone communication skills required.

Solid Customer service skills required.

Computer savvy with an agile learning style preferred.

Strong attention to detail & organizational skills required.

Strong technical aptitude required.

Ability to network productively and independently to accomplish Customer and business objectives.

Additional Information :

The salary range for this position is  $68000 - $91000 / year.

The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range and in some circumstances may be above or below the range based on various factors including but not limited to a candidates relevant skills experience education and training and location as well as the job scope and complexity responsibilities and regular and / or necessary travel required for the position which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time subject to applicable law.

All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or other protected status. EEOE / M / F / Vet / Disabled. All your information will be kept confidential according to EEO guidelines.

All your information will be kept confidential according to EEO guidelines.

Remote Work : No

Employment Type : Full-time

Key Skills

Continuous Integration,Spring,Vendor Management,SOAP,High Availability,Mobile Devices,Business Analysis,Unit Testing,Application Development,Salt,Jboss,Oracle

Experience : years

Vacancy : 1