Quality Assurance Specialist

Full-Time Quality Assurance Specialist (QAS)

MPF is seeking a qualified candidate for a full-time, Quality Assurance Specialist (QAS) for one of our Federal Government contracts in Silver Spring, MD .

Position Summary :

• Analyze incoming documents and reports for completeness and compliance with the customer's guidelines and take appropriate steps to capture the pertinent information into databases and IT systems.
• Perform accurate and timely data entry using multiple screens in customer's system and classify / index / assign the records appropriately.
• Maintain paper and electronic records in accordance with customer's established guidelines.
• Perform document entry services, data analysis, tracking services, and stakeholder / user support
• Handle phone calls and emails from internal and external stakeholders and the public
• Perform data quality assurance (QA) and quality control (QC) with critical attention to detail
• Collect statistics and assist in providing input for periodic reports.
• Eliminate outdated, unnecessary, or duplicate materials, properly destroying them as requested
• Assist in audits and verification of work in process
• Pick up, process, and distribute large volumes of inter-office and incoming mail