Sales Representative

Sales Representative

The Sales Representative is a trusted consultant to our valued customers when making equipment-buying decisions and responsible for selling Caterpillar Equipment, technology, and / or services value while driving market share growth and maintaining Western States' top quartile rankings with Caterpillar. Duties include execution of defined sales processes and strategies in selling dealer support and machine performance to a defined list of customers or geographical territory. This position will build and maintain customer relationships with owners, principals, and stakeholders in order to provide solutions in initial investment and continued usage of Caterpillar Equipment and the products and services of Western States Equipment.

Western State's culture is based on passion for our Mission and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in all we do and are proud to be a "play to win" organization. We act with INTEGRITY in each and every decision we make. Our People and TEAMWORK drive a fun and engaging culture. We are ACCOUNTABLE as individuals and as an organization.

ESSENTIAL FUNCTIONS :

• Safety : Actively cares, promotes, manages, and advocates safety at Western States. As a leader and team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures, and standards. Maintains clean / clutter free personal work areas to ensure safe environments for all WSECO employees. Adhering to required personal protective equipment (PPE) as identified in safety policy. Drive and maintain a company vehicle.
• Customer Service and Sales Strategies : Identifies and calls on all customers and potential customers of Caterpillar for new, used, or traded equipment within the assigned territory. Maintains call quantity and quality to ensure the development of a positive relationship with each customer. Develops and maintains the skills necessary to sell a premium priced product. In addition, maintains product knowledge on Caterpillar and Western States products. Identifies customers' needs in order to develop an effective solution utilizing Caterpillar Equipment products and Western States services. Advocates and influences additional offerings from Western States that are complimentary to Caterpillar Equipment. Collaborates with other departments within Western States' Product Support, Cat Rental Store, and Engine Group in a cooperative and effective manner.
• Communication and Cross Functional Teamwork : Conducts product presentations to customer groups and or operators. Maintains knowledge of industry trends and latest in machine technology offerings. Embraces integrity, quality and responsiveness to customer needs to ensure satisfaction across divisions Sales, Service, Parts, Worksite Solutions, and Rental. Communicates the needs and concerns of the territory stakeholders, internal and external to ensure resolution is found. Understands and uses offerings from Cat Financial or other finance companies. Adheres to all customer care standards. Work within and promote corporate vision, mission, and values of the organization. Promote other division priorities and communicate the value- CVA, Digital Adoption, Technology Activation, Extended Coverages etc.
• Strategic Planning and Process Management : Engages in AX / 365 CRM systems to actively and accurately document Opportunities and forecasting. Strategically works with Sales Operation members to drive velocity and accuracy of quotation and forecasting. Oversees customer's purchasing journey to provide an opportunity to gain insights on customer behavior, responds with appropriate actions, and expedite to close.