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Customer Service Specialist
CRGPlano, TX, United States16 days ago
Job type
- Full-time
Job descriptionExcellent verbal and written communication skills Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment The ability to work in a fast-paced environment It'd be great if you also have : 1 year of sales or customer service experience 1 year of related experience and / or training, and a general understanding of the transportation industry Solid attention to detail and follow-up skills with experience identifying and resolving problems
CWR-Specialist, Sales Support
JOB DESCRIPTION
As the Assistant, Sales, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience. In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver to customers.
Pay / Compensation : $20.00 / hour
Location : Plano, TX
Schedule : Monday-Friday 8am-5pm ONSITE
Opportunity : Contract, 4+ months
RESPONSIBILITIES
- Support Sales with managing the branch's key accounts
- Enter loads and confirm notes about the status of shipments
- Schedule pickup and delivery appointments with warehouses and customers
- Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments
- Handle any issues that arise on shipments and share information and updates with the customer
- Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete
- Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
- Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting
- Monitor report cards
QUALIFICATIONS
JN003
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Customer Service Specialist • Plano, TX, United States