Genesys Cloud Engineer || Tempe AZ - Remote (Only USC or GC)

Job Title : Genesys Cloud Engineer

Location : Tempe, AZ – Remote

Employment Type : Contract

Detailed Job Description :

• Experience in working on IVR Call flow design in omni channels, mainly on Inbound and Outbound Voice, Chat channels.
• Experience in working on Data action and Integration on Genesys Cloud
• Experience in working on integrating any of CRM tool like salesforce on to Genesys cloud.
• Having a good skill in developing bot flows and bot configurations in inbound channel.
• Experience in configuration of all Genesys pre-configuration tools under the admin tab.
• Have a good knowledge on Genesys cloud support experience for troubleshooting agent issues.
• Experience in working outbound dialer campaign.
• Understanding, representing, and working on call flow design in Visio application.
• The candidate needs to have basic knowledge on Java scripting language to understand the business logics or to develop any new scripts.