Sr Product Manager, Digital Services AI

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

About the team and the role :

The Digital Services AI Product team is building the foundation for the next generation of help experiences on eBay. We are focused on making support personalized effortless and fast providing seamless help where and when customers need it.

With hundreds of millions of listings and a global community of buyers and sellers eBays scale creates a unique opportunity to transform how people find help and resolve issues. We are developing an ecosystem of AI Agents and composable AI platforms that enable adaptive scalable help experiences across every customer touchpoint.

As a Senior Product Manager you will define and lead the strategy for how we design build and scale AI-powered help experiences. You will work closely with design engineering data science and operations to turn emerging AI capabilities into simple trusted and impactful products for customers and the business.

What You Will Accomplish :

Define the product strategy roadmap and execution for AI Agents and composable AI platforms.

Use data and experimentation to guide decisions measure impact and drive continuous improvement.

Turn customer and business needs into clear actionable product direction and requirements.

Bring data insights and industry trends to inform and improve the product experience.

Partner closely with design engineering and data science to deliver reliable high-quality products at scale.

Build alignment and strong partnerships across teams to stay focused on shared goals.

Keep the customer at the center of every product decision.

What You Will Bring :

6 years of product management experience with at least 2 years in AI / ML or data-driven products.

Experience applying AI to improve customer experiences and solve real customer problems (e.g. conversational AI).

Skilled at using data and insights to uncover opportunities drive prioritization and measure success.

Technical fluency and foresight to collaborate with engineers.

High ownership mindset with a bias for action and focus on creating customer and business impact.

Exceptional leadership communication and collaboration skills across technical and non-technical teams.

Experience building 01 products and navigating ambiguity with confidence.

Experience in customer support or self-service domains is a plus but not required.

The base pay range for this position is expected in the range below :

$124000 - $208300

Base pay offered may vary depending on multiple individualized factors including location skills and experience. The total compensation package for this position may also include other elements including a target bonus and restricted stock units (as applicable) in addition to a full range of medical financial and / or other benefits (including 401(k) eligibility and various paid time off benefits such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired employees will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department / team performance and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Required Experience :

Senior IC

Key Skills

User Interface,Competitive Analysis,New Technologies,Business developments,Communication,Content Management System,Market Research,Internet,Youtube,Digital Assets,Digital strategy,Social Channels,Digital Forensics,A / B Testing,Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 124000 - 208300