Associate Service Consultant

The Associate Service Consultant-Estate Team serves as a subject matter expert for advisors, clients, and internal business partners on the inheritance and divorce process, assisting our clients with the distribution of assets to beneficiaries who are inheriting an account from an LPL client. Responsibilities for this role include taking inbound calls from our advisors, clients, and internal partners focused on resolving estate and divorce inquiries related to an LPL account. In addition to phone calls, service consultants also spend time reviewing and processing documents and paperwork submitted by advisors and clients to facilitate the distribution of assets to named beneficiaries from an LPL account. This requires great attention to detail, and may involve reviewing legal documentation, assessing and mitigating risk to the firm, and communicating needs and requirements to complete the distribution process.

This role also handles escalated inquiries and assists with information sharing, as well as coaching and guidance for our advisors on how to navigate the complexities of the inheritance and divorce processes. Our team’s main priority is to create a reliable support system for our advisors so they can easily navigate through estate-related inquiries on behalf of their clients and ultimately grow and strengthen their practice. This role requires a strong customer focus and work ethic to provide top-tier service experience.

Additionally, the Cash Management Operations department offers opportunities to participate and contribute to team projects and training that supports your career development and advancement.

Responsibilities :

Providing outstanding service through phone support with complex inheritance / divorce-related issues via an inbound call center environment, by taking ownership of each inquiry as the main point of contact and providing “First Call Resolution” when possible.

Taking ownership and following through on complex and escalated cases that result in follow-up calls and processing. Ensuring that requirements are being accurately communicated and answering questions related to the inheritance process.

Use excellent decision making and communication skills to process estate and divorce claims through to completion; this includes reviewing paperwork to ensure that documents comply with regulatory requirements and department standards for distribution, processing paperwork received accurately in order to mitigate risk to the firm.

Communicating in an empathetic and professional manner due to the sensitive nature of Estate and Divorce situations.

Reviewing documentation such as letters of testamentary, trust agreements, Qualified Domestic Relations Order, divorce decrees, and other estate-related paperwork as it pertains to both death and divorce situations.

Keeping apprised of and promoting new processes and controls; provide feedback and process improvements to drive the business forward.

Contributing to a team environment by demonstrating the ability to interact, support and engage with coworkers to achieve team and department goals.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience . We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented , and are able to execute in a way that encourages creativity and continuous improvement .

Requirements :

2+ years in brokerage / financial services client-facing or operations experience (comparable experience may be considered)

MS Office experience, required

Bachelor’s degree; preferably in business, accounting, or finance, preferred

Previous experience with trust / estate or legal administration, preferred

SIE, 7 & 63, preferred

Core Competencies :

Must have excellent verbal, listening, and written skills

Excellent phone communication skills

Extremely organized

Adaptive and flexible

Ability to multi-task in a fast-paced environment

LI-PA

Pay Range :

20.48-$34.13 / hourActual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview :

LPL Financial Holdings Inc. (Nasdaq : LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

Join LPL Financial : Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.