Talent.com
Director, Training and Consulting
Director, Training and ConsultingHarris • Washington, Arkansas, USA
Director, Training and Consulting

Director, Training and Consulting

Harris • Washington, Arkansas, USA
1 day ago
Job type
  • Full-time
Job description

Strategic Leadership

  • Define and execute the overall strategy for Training and Consulting within the Professional Services department ensuring alignment with company objectives and customer success goals.
  • Maintain and expand a profitable scalable catalog of service offerings across consulting implementation and training.
  • Partner with Sales Marketing and Operations to develop go-to-market strategies pricing models and value propositions that drive growth and customer adoption.
  • Collaborate with Sales on quotes RFP responses and subject-matter expertise related to Training and Consulting offerings to ensure accuracy competitiveness and alignment with delivery capacity.
  • Use data and market insights to identify emerging customer needs and translate them into new or enhanced service offerings.
  • Evaluate service performance against financial and operational goals adjusting strategies to meet evolving business priorities.

Operational Performance

  • Drive achievement of key departmental performance indicators including revenue attainment gross margin utilization delivery timelines and customer satisfaction (CSAT).
  • Oversee operational planning forecasting and resource allocation to balance workload capacity and profitability.
  • Implement data-driven processes and tools that improve visibility into project performance resource utilization and delivery efficiency.
  • Collaborate with Professional Services leadership and Finance on budgeting reporting and cost control to ensure sustained profitability.
  • Monitor and analyze financial and operational trends to identify risks and opportunities for improvement.
  • Ensure consistent adherence to company standards for project delivery quality and customer engagement.

    • People Leadership

  • Lead and develop a global team of consultants and trainers setting clear expectations around performance delivery quality and customer satisfaction.
  • Foster a culture of accountability collaboration and continuous improvement focused on measurable outcomes and professional growth.
  • Provide coaching and mentorship to build leadership capability and strengthen functional expertise across consulting and training disciplines.
  • Establish and monitor individual and team goals aligned with departmental KPIs such as utilization CSAT and margin performance.
  • Recognize and reward excellence while addressing performance gaps through proactive coaching and feedback.
  • Partner with Human Resources and Professional Services leadership to recruit onboard and retain top talent with strong product knowledge and customer engagement skills.

    • Customer Success & Engagement

  • Ensure every consulting and training engagement delivers measurable customer outcomes including improved product adoption satisfaction and operational efficiency.
  • Partner with customers to understand strategic objectives aligning service delivery and training solutions to achieve defined results.
  • Collaborate with Product Management Sales and Support to create a unified customer experience that extends beyond implementation.
  • Collect and analyze customer feedback and CSAT data to identify trends root causes and opportunities for service enhancement.
  • Represent SirsiDynix at key customer meetings conferences and industry events demonstrating thought leadership and reinforcing the companys commitment to customer success.
  • Advocate for the customer voice within Professional Services ensuring insights inform service development and continuous improvement initiatives.

    • Requirements

  • Education in Business Education Library Science or a related field or equivalent professional experience. Masters degree MLIS or equivalent experience preferred.
  • 5 years of supervisory or management experience in professional services training or consulting.
  • Excellent interpersonal communication and presentation skills.
  • Strong business acumen with strategic thinking organizational and leadership abilities.

    • Required Experience :

    Director

    Key Skills

    Accounts Receivable,Apache,Conveyancing Paralegal,Gallery,HR Recruitment

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Create a job alert for this search

    Director Consulting • Washington, Arkansas, USA

    Related jobs
    Remote Leadership & Personal Development Consultant USA

    Remote Leadership & Personal Development Consultant USA

    Ron Salkowski • Washington, Arkansas, USA
    Remote
    Full-time
    Ready to Redefine Whats Possible Across the United States.Youll benefit from world-class.This is ideal for those ready to take ownership of their future embrace. Youre ready for a new challenge.You ...Show more
    Last updated: 13 days ago • Promoted
    Consulting Director, Cloud Security, Proactive Services (Unit 42) Remote

    Consulting Director, Cloud Security, Proactive Services (Unit 42) Remote

    Palo Alto Networks • Washington, Arkansas, USA
    Remote
    Full-time
    The Consulting Director will help drive Proactive Consulting Services across the cloud security domain.This senior-level consultant will serve as a trusted advisor and key contributor to helping ou...Show more
    Last updated: 21 days ago • Promoted
    Director, Grassroots Policy

    Director, Grassroots Policy

    Cessna and Associates • Washington, Arkansas, USA
    Full-time
    Our client located in Washington DC is seeking a Director of Grassroots Policy.This is an excellent opportunity to engage with policymakers and contribute to the alignment of policy priorities and ...Show more
    Last updated: 20 days ago • Promoted
    Director, State of Americas Rivers Campaign

    Director, State of Americas Rivers Campaign

    American Rivers • Washington, Arkansas, USA
    Full-time
    Director State of Americas Rivers Campaign.Vice President Communications and Marketing.Washington DC preferred; remote possible. American Rivers is championing a national effort to protect and resto...Show more
    Last updated: 21 days ago • Promoted
    Success and Leadership Consultant

    Success and Leadership Consultant

    Barbara Kowk Success And Empowerment • Washington, Arkansas, USA
    Full-time
    Step into a high-impact remote-based role as a Success and Leadership Consultant where your skills positivity and results-driven mindset create meaningful impact and grow your career.Success and Le...Show more
    Last updated: 6 days ago • Promoted
    Director of Development Operations

    Director of Development Operations

    The Good Food Institute • Washington, Arkansas, USA
    Full-time
    Empower the organization that is making alternative proteins no longer alternative.The Good Food Institute (GFI) is a nonprofit think tank working to make the global food system better for the plan...Show more
    Last updated: 8 hours ago • Promoted • New!
    U.S. Customs and Border Protection Officer

    U.S. Customs and Border Protection Officer

    U.S. Customs and Border Protection • Murfreesboro, Arkansas, US
    Full-time +1
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 30+ days ago • Promoted
    Director, Strategic Partnerships Fully Remote

    Director, Strategic Partnerships Fully Remote

    Health Evolution • Washington, Arkansas, USA
    Remote
    Full-time
    The Director of Strategic Memberships is responsible for growing our membership base and their participation with Health Evolution. Specific sectors include health care technology com...Show more
    Last updated: 8 hours ago • Promoted • New!
    Consulting Director, DFIR, Reactive Services (Unit 42) Remote

    Consulting Director, DFIR, Reactive Services (Unit 42) Remote

    Palo Alto Networks • Washington, Arkansas, USA
    Remote
    Full-time
    Consulting Director Reactive Services is a senior-level consulting position.The individual will provide expert-level guidance on all areas of cybersecurity and data breach response to Unit 42 clien...Show more
    Last updated: 23 days ago • Promoted
    Director, Integrated Emotional Wellness

    Director, Integrated Emotional Wellness

    Community of Hope • Washington, Arkansas, USA
    Full-time
    Washington DC Hybrid $110K - $115K Washington Post Top Workplace (8x Winner).Community of Hope is seeking a visionary and compassionate Director of Integrated Emotional Wellness to assist with t...Show more
    Last updated: 20 days ago • Promoted
    Executive Transition & Leadership Consultant – Remote Opportunity

    Executive Transition & Leadership Consultant – Remote Opportunity

    Dream To Prosper • Washington, Arkansas, USA
    Remote
    Full-time
    Reinvent Your Career with Purpose Leadership & Growth Beyond Federal Service.Are you a senior professional ready to transition from government service into a more flexible purpose-driven path Were...Show more
    Last updated: 23 days ago • Promoted
    Director of People

    Director of People

    American Society for Microbiology • Washington, Arkansas, USA
    Full-time
    The Director of People is a strategic and operational leader responsible for shaping and executing the organizations people strategy and culture. This role oversees all aspects of human resources ta...Show more
    Last updated: 26 days ago • Promoted
    Director of Organizing Campaigns

    Director of Organizing Campaigns

    Current SEIU • Washington, Arkansas, USA
    Full-time
    SEIU (Service Employees International Union).Director of Organizing Campaigns.Flexible (Remote or Washington DC / HQ).We are the Service Employees International Union (SEIU) a union of about 2 millio...Show more
    Last updated: 7 days ago • Promoted
    United States Border Patrol Agent

    United States Border Patrol Agent

    U.S. Customs and Border Protection • Murfreesboro, Arkansas, US
    Permanent
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 30+ days ago • Promoted
    United States Customs and Border Protection Officer

    United States Customs and Border Protection Officer

    U.S. Customs and Border Protection • Murfreesboro, Arkansas, US
    Full-time +1
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 30+ days ago • Promoted
    Customs and Border Protection Officer

    Customs and Border Protection Officer

    U.S. Customs and Border Protection • Lewisville, Arkansas, US
    Full-time +1
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 30+ days ago • Promoted
    Director, Consulting Services, U.S. Public Sector (NGFWSASE) | Active Top Secret Clearance

    Director, Consulting Services, U.S. Public Sector (NGFWSASE) | Active Top Secret Clearance

    Palo Alto Networks • Washington, Arkansas, USA
    Full-time
    This position requires an active U.Government DoD Top Secret security clearance (or higher).Director Consulting Services for the US Public Sector. NGFW / SASE Consulting for the US Public Sector.You w...Show more
    Last updated: 21 days ago • Promoted
    Training & Development Leaders – Remote Independent Contractor

    Training & Development Leaders – Remote Independent Contractor

    Lifestyle Seed Consulting • Washington, Arkansas, USA
    Remote
    Full-time
    We are an established organization in the.Personal and Professional Development industry.If you have a background in training coaching leadership or education — and youre seeking more freedom...Show more
    Last updated: 14 days ago • Promoted