ASSISTANT FOOD & RETAIL MANAGER
Location : Cape May-Lewes Ferry, Cape May, NJ
$71,800 to $88,000 (commensurate with experience and
skills)
(Grade 107)
Opening Date : December 1, 2025 Closing Date : December 31, 2025
I. POSITION SUMMARY
The Assistant Food and Retail Manager assists with the development, planning, day-to-day operations, and
administration of Food & Retail vessel and shore side activities in compliance with applicable local, state,
and federal regulations at the Cape May-Lewes Ferry (CMLF). This position assists in providing leadership
for day-to-day operations, maintenance, and emergency preparedness at CMLF. As the secondary point of
contact, this position interacts with the traveling public, employees, and vendors. This position assists with
the development and implementation of departmental plans and goals. This position is considered essential
and is subject to call outside normal operating hours as may be necessary to maintain continuous business
operations at CMLF.
II. ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides effective leadership for the day-to-day food vessel and retail operations at the assigned facility
- Assists with the development, planning, operation, and administration of Food & Retail activities and
responsible for compliance with applicable local, state, and federal regulations
Maintains the highest consistent standards of the Delaware River and Bay Authority (DRBA) and ensuresall employees adhere to DRBA policies and standards
Enforces sanitary practices for food handling, general cleanliness, and maintenance of areas on vesselsincluding dining areas, galley, bars, retail space and production kitchen (when assigned)
Participates in regular emergency preparedness safety drills on all vesselsWorks with the F&R Manager to oversee site maintenance and maintenance of Food & Retail equipmentand enters maintenance work orders into the work order system
Serves as a steward of DRBA F&R assets and as such is accountable for goals related to Food & Retailsales revenue and profits; additionally, follows established operating procedures intended to minimize
cost of goods sold and waste
Responsible for completing and overseeing the weekly staffing schedule and daily pre-shifts;communicates goals to staff and provides appropriate performance feedback; conducts periodic formal
performance reviews as required
Monitors and enforces the cleanliness and safety of vessel operations and shore side kitchen operations(when assigned)
Develops and conducts relevant, site-specific training programs for staff to include food and beverageservice, retail marketing, customer service, point of sale (POS) system operation, money handling
procedures
Works with the F&R Manager to develop and implement site-specific contingency plansOversees the management and supervision of the special events on the vesselsWorks with the F&R Manager to oversee and monitor the vessel and kitchen (when assigned) Food &Retail inventory, ensures the completion of the monthly inventory, and input into the inventory software
program
Acts as secondary point of contact for customers, inter-departmental managers, vendors, and regulatoryagencies to address operational and facilities issues relating to Food & Retail
Serves on the CMLF Safety Committee and oversees implementation of Safety Committeerecommendations
Responsible for following established safety practices while performing duties to protect self, co-workers, and the public from injury and / or illness, while properly and safely using, and caring for,
Authority equipment and facilities
Oversees the Food & Retail equipment in all areas and enters equipment maintenance work orders intothe work order system
Investigates and resolves complaints concerning food quality and service; performs additional tasks asassigned by Superintendent, Food & Retail, Assistant Superintendent, Food & Retail, and Food & Retail
Manager
Ability to provide superior customer service to everyone by responding in a courteous and efficientmanner and maintains the highest customer service standards at all times
Performs additional tasks as assigned by Food and Retail Manager at any timeIII. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Strong knowledge of all local, state, and federal laws, regulations, and certification requirementsapplying to Food & Retail activities
Employee must be familiar with, and ensure compliance with, FDA health and safety regulations.Knowledge of management principles and practices relating to food, beverage, retail operations,inventory, safety, and maintenance
Knowledge of budgeting and financial practices related to Food & Retail managementDemonstrated ability to train and manage Food & Retail staffIdentify, develop, and implement strategic and tactical plans and solutionsPossess effective oral and written communication skillsDemonstrates proficiency in Microsoft Excel, Word, and Power Point programsAbility to provide excellent customer serviceIV. REQUIRED EDUCATION AND EXPERIENCE
Associate's degree in hospitality or food-related discipline or appropriate equivalent number of years ofexperience
Three (3) years of experience in a related field (i.e., hospitality, food service, customer service)One (1) year of experience in related supervisory roles (i.e., hospitality, food service, customer service)V. LICENSES, REGISTRATIONS, AND / OR CERTIFICATES
Valid driver's licenseObtain Delaware Alcohol Server Certification within 30 days of employmentObtain Food Protection Serv Safe Certification within six (6) months of employmentMust apply for and receive Merchant Mariner Credential (MMC) and Transportation WorkerIdentification Card (TWIC) within six (6) months of employment
Obtain Preventative Controls Qualified Individual (PCIQ) certification within six (6) months ofemployment
VI. WORK CONDITIONS
Employee will spend 60% of the workday standing and be required to work on the vessels and withinthe production kitchen as assigned
Direct contact with customers, managers, and employeesMay require working in temperature conditions exceeding 90F, and, working over or nearhigh temperature equipment (up to 450F); occasional exposure to below freezing
temperatures (walk-in freezer)Occasional use of cleaning chemicals in accordance with published Safety Data Sheet guidanceAbility to occasional lifting and / or carrying of up to 35 pounds (the assistance of another person and / ora mechanical device is recommended for anything over 35 pounds)
VII. ADDITIONAL REQUIREMENTS
All potential employees will be subject to a pre-employment physical, drug test, and backgroundcheck including credit
Delaware River and Bay Authority requires all employees to have direct deposit with a financialinstitution to receive their bi-weekly pay
Must be willing and available for duty at such hours, day, or night, as may be requiredIf you are interested in applying for this position please complete the on-line application at
www.drba.net. In addition to the online application, please attach a current resume.
The Delaware River and Bay Authority is an Equal Opportunity Employer