Requirements
REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS
- Minimum Education : Associate's Degree or Trade School
- Minimum Job-Specific Experience : 3-5 years
- Management Experience : N / A
- Driver’s License Required : Yes
- Other Job-Specific Licenses or Certifications Required : Tire Industry Association ATS certification, ASE certifications, vendor-provided training
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)
Job-Specific KSA’s :
Tire & Automotive Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets. Mastery of all major automotive emissions, engine management, and electrical systemsMechanical — Knowledge of automotive vehicles and tools, including their repair, and maintenance.Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.Repairing — Repairing machines or systems using the needed tools.Troubleshooting — Determining causes of operating errors and deciding what to do about it.Tools & Technology KSA’s :
Equipment Selection — Determining the kind of tools and equipment needed to do a job.Phone Systems – Ability to operate phone systems for the effective communication of information to interested partiesCognitive KSA’s :
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).Service Orientation — Actively looking for ways to help people.Communication KSA’s :
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.