Customer Technology Support Representative

A company is looking for a MMS Customer Technology Service Desk Representative.

Key Responsibilities

Provide support for customer and employee inquiries regarding various products via phone, email, and a ticketing system

Act as the knowledge expert on proprietary product offerings and assist in resolving connectivity and web-based issues

Coordinate resources needed to support and resolve customer issues effectively

Required Qualifications, Training, and Education

0-1 years of experience, with vocational qualifications preferred

Intermediate experience with MS Office (Word, Excel)

Experience with escalation and ticketing systems

Basic knowledge of computer technology and web navigation

Authorization to work in the U.S. without company support