Hotel Operations Supervisor

Hotel Operations Supervisor

As the Hotel Operations Supervisor, you play a vital leadership role in ensuring the seamless operation of key guest service departments, including Front Desk, VIP Services, Rooms Control, Bell / Baggage, and Valet. You are responsible for supervising, coordinating, and directing daily activities across these areas, setting the tone for excellence in both guest experience and team performance. Your support of division leadership is essential to the strategic administration of each department, helping to drive guest satisfaction, operational efficiency, and team member engagement. Your influence directly shapes the first and lasting impressions of our guests, making your role a cornerstone of our commitment to exceptional hospitality.

Minimum Requirements :

• 1 year of leadership or progressive responsibility in hospitality experience preferred
• Previous experience in Front Desk or VIP Services strongly preferred
• Ability to lead and guide team members in a fast-paced or customer-facing environment
• Strong interpersonal and communication skills to support training, feedback, and conflict resolution
• Strong communication skills for one-on-one and group settings
• Ability to de-escalate situations and deliver high-level guest service under pressure
• Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities
• Flexible and adaptable to changing operational needs and shift schedules
• Committed to upholding a safe, respectful, and inclusive work environment
• Basic understanding of department KPIs, labor management, or guest service standards
• Ability to access and input information using a moderately complex computer system, including knowledge of LMS preferred
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams.
• At least 21 years of age
• High School Diploma or equivalent required; Associate or Bachelor's degree in Hospitality or related field preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States
• Work Cards
• Nevada Gaming Registration
• Physical Requirements
• Occasionally lift and / or carry up to 25lbs at floor, knee, waist, and chest levels
• Occasionally squat, kneel, reach, bend, twist
• Occasionally sit and work at a desk or computer
• Constantly standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and / or other sound in person
• Constant use of hearing and vision, distinguish between shades of color and use tools or equipment requiring a high degree of dexterity
• Ability to use tools or equipment requiring fine motor skills and a high degree of dexterity

Job Responsibilities :