Desktop Support Specialist (Wayzata)eTeam • Wayzata, MN, United States

Desktop Support Specialist (Wayzata)

eTeam • Wayzata, MN, United States

1 day ago

Job type

Full-time

Job description

Job Title : Desktop and Hardware Engineer

Location : Wayzata, MN, 55391

Pay Rate : $28 / hr on W2

Duration : 06+ Months (Possibility of Extension)

Job Summary :

Technical / Functional Skills

Image building
Driver management
SCCM / MECM / Intune
Task Sequences
Microsoft Deployment Toolkit (MDT)
WinPE
General networking knowledge (DNS / DHCP)
Active Directory
Group Policy
Advanced Windows debugging experience

Roles & Responsibilities

Windows Hardware Management

Manage annual hardware transitions with PC vendor

Roadmap review, standards, and specifications approval

Image updates and driver testing for new models

Documentation of hardware models to SharePoint

Bi-annual driver updates for all supported hardware models

3rd level escalation point for client hardware issues

Maintain hardware standards documentation

Support hardware evaluation and selection by testing compatibility and performance of new device models

Windows Image Management

Quarterly updates to image patch levels

3rd level escalation point for Windows issues

Deliver expert troubleshooting and remediation for advanced Windows endpoint concerns, encompassing operating system failures and deployment-related errors

Planning, testing, and deployment of Windows OS upgrades

Ensure timely completion of Windows OS upgrades before EOL

OS hardening and secure configuration to CIS standards

Web Browser SME Edge / Chrome policies, extension approvals, IE Mode site list management

OS Provisioning Lead

WinPE boot media updates and management

MECM Task Sequence updates and support

Intune Autopilot design, updates, management

MDT scripts and UI updates

3rd level support for SCCM imaging issues

3rd level Intune / Azure Autopilot support

Miscellaneous

Company Portal management, app publishing, installation support

Assist with MECM client upgrades, issues, and support

Hardware lab management, racking, cabling, asset disposal

Generic Managerial Skills

OS and hardware documentation

Working with Dell for hardware transitions

Communication with clients and customers

Self-motivated, independent, comfortable working with a high-performance team

Required Qualifications

Strong experience in Windows and hardware support

Minimum requirement of 4 years of relevant work experience (typically 5+ years)

Scripting experience in any language (VBScript and PowerShell preferred)

Windows deployment and / or upgrade experience

Windows image build and configuration

Preferred Qualifications

5+ years of advanced knowledge of Windows OS architecture, troubleshooting, and performance optimization

Experience in a globally distributed, large multinational company

5+ years experience with MECM, Intune, SCORCH, and GPO management

SQL and Power BI query / reporting skills (preferred, not required)

Visual Studio coding skills in VB.NET, ASP.NET, and web services (preferred, not required)

Experience with patching strategies, vulnerability remediation, and compliance enforcement

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Desktop Support Specialist • Wayzata, MN, United States

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