Customer Service Representative

Job Description

At Aalberts integrated piping systems Americas, Inc., our goal is to make the easiest and best buying experience by being the only organization that offers a complete line of flow control devices and piping systems solutions. We feature a full range of valves under our iconic “Apollo” valves brand, along with connections, including push, press, thread, and groove, to fit Commercial, Industrial, and Backflow Prevention needs. At Aalberts IPSA, we recognize the importance of providing our employees with a good work environment and an excellent benefits package.

The Customer Service Representative will use a proactive and customer-centric professional approach to serve as a pivotal liaison between our Regional Sales Team and our valued customers. In this role, you will collaborate closely with Sales, Planning, Production, and Shipping teams to ensure the seamless execution of order fulfilment and shipping processes. The ideal candidate will have strong problem-solving abilities, exceptional communication skills, and a keen analytical mindset, enabling them to manage key accounts effectively while continuously enhancing the customer experience.

Specific Duties :

• Oversee the entire order-to-delivery process, ensuring world-class customer service and adherence to delivery timelines. This would include order processing, pricing, account maintenance, etc.
• Coordinate with Planning and Production teams to ensure timely resolution of special or delayed orders.
• Act as the primary point of contact for customers, proactively communicating performance metrics and operational updates.
• Develop and nurture strong relationships with customer purchasing teams to improve communication and address concerns promptly.
• Facilitate effective communication between Sales, Planning, Production, and Shipping departments to ensure alignment and timely execution.
• Maintain accurate records of customer interactions, order statuses, and performance metrics in line with company standards.
• Utilize CRM systems and other digital tools to streamline processes, track performance, and generate detailed reports for management review.
• Report to Charlotte office on a hybrid schedule on Tuesday, Wednesday, Thursday.

Education and Experience :

Aalberts Integrated Piping Systems is an equal opportunity employer. At Aalberts IPS, we are committed to treating all Applicants fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.