SAP Support Analyst

Job Description

The SAP Support Analyst will primarily drive improvement in MAT’s SAP system. The Support Analyst will use analytical tools, learn best practices, and continue the study of new technologies and processes to support design systems and processes that improve productivity, streamline business functions, and solve problems identified by the business.

Principle Responsibilities

SAP Functional

• Work with analysts to support business processes, identify relevant systems-based solutions alternatives, and discuss these with business users. Work directly with users and management to build consensus on a solution and coordinate implementation activities. (Break / Fix)
• Prepare and execute test scripts for business process changes and upgrades
• Develop and maintain Design Documents, Training Documents, Business Process Documents, Flowcharts, and Strategic Decision Documents
• Develop technical specifications for system enhancements and do the subsequent SAP system configuration, testing, and documentation
• Regular interaction with users to ensure they understand and are making full use of the system's capabilities
• Assist in the technical preparation of Business Process Procedures, Test Scenarios, End-user documentation, and User manuals
• Troubleshoot user problems and implement solutions.
• Acquire new systems knowledge through research, reading, and formal training.
• Analyze existing documentation to assess alignment with current system capabilities, identify discrepancies, and develop new documentation to address gaps.
• Ensure departmental KPIs are consistently achieved by streamlining processes for efficiency, maintaining accuracy in deliverables, and implementing rigorous quality control measures.

Technical

Qualifications : Qualifications

Education / Experience :

The posted salary range for this position is $60,000 to $65,500 annually, plus bonus. Final compensation will be determined based on the candidate’s skills, experience, and qualifications.

Additional Information

All your information will be kept confidential according to EEO guidelines. This is a full-time, direct hire position.