Customer Service Coordinator I

Position Overview

The Customer Service Coordinator I reports directly to the Customer Service Manager and has responsibility for customer service-related functions through communication with customers by phone email and / or customer portal to ensure the highest level of Customer Service for ID EID / OD and other supported businesses as required.

Company Overview

At FUJIFILM North America Corporation we are many things to both consumers and business customers. Were looking for passionate mission-driven people to help us continue to innovate.

With five operating divisions theres a lot of opportunity to find your niche and make an impact. Perhaps youll click with our Imaging Division that provides one-time-use cameras digital printing equipment and instax. Maybe youll get charged up about our Electronic Imaging Division that markets digital cameras lenses and accessories for content creators. Or you might have your eye on our Optical Devices Division which provides optical lenses for the broadcast cinematography videography and industrial markets. You could be drawn to our Business Innovation Divisionthey develop office and commercial print solutions and enable digital transformation. And if youre interested in tape check out our Industrial Products Divisionthey develop data storage solutions.

We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla New York a quaint town just one hour north of New York City.

Fujifilm is globally headquartered in Tokyo with over 70000 employees across four key business segments of healthcare electronics business innovation and imaging. We are guided and united by our Group Purpose of giving our world more smiles. Visit : Description

Responsibilities

• Receive and process orders from customers via phone email or fax.
• Process out of territory orders when appropriate to ensure order completion.
• Process orders to meet customer guidelines and compliance requirements.
• Ensure that customer requests and requirements are noted on the order.
• Receive and process orders from Fuji sales reps Fuji marketing managers brokers and rep companies.
• Work on product allocations with Supply Chain team.
• Coordinate the release of backorders through the Supply Chain team.
• Inform the appropriate salesperson of any credit review issues.
• Provide status of shipments backorders or problems to the appropriate sales group or broker rep group.
• Obtain proper air authorization for priority and time sensitive orders.
• Substitute product when applicable.
• Implement order revisions for product and / or pricing discrepancies.
• Provide order and shipment status to customers.
• Process requests for shipment status returns backorder status credits and debits in accordance with approved department policies and guidelines.
• Assist with the research and resolution of chargebacks.
• Process accurate Return Authorizations in timely manner in accordance with department policies and guidelines.
• Assist and / or initiate the research and resolution of customers shortage / overage and shipping error claims.
• Request proof of deliveries on customer orders from the carriers.
• Request shortage / overage shipping verification from the appropriate distribution center.
• Assist CS department supervisors with special projects (e.g. Update master data in SAP system prepare excel reports enter blanket orders etc.).
• Backup other Customer Service team members to provide account coverage during out of office and / or peak season.
• Assist other Fuji departments as needed.
• Ensure that all transactions are in line with compliance and established company and departmental procedures and escalates any questions to clarify as needed.

Required Skills / Education

Desired Skills

Language Skills : Ability to read and comprehend simple instructions short correspondence emails and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers clients and other employees of the organization.

Reasoning Skills : Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills : To perform this job successfully an individual must prove proficiency in the use of the SAP Order Module Spreadsheet and Word Processing software.

Salary and Benefits :

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EEO Information

Fujifilm is committedto providing equal opportunities in hiring promotion and advancement compensation benefits and training regardless of nationality age gender sexual orientation or gender identity race ethnicity religion political creed ideology national or social origin disability veteran status etc.

ADA Information

If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to our HR Department ().

Required Experience :

IC

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Employment Type : Unclear

Experience : years

Vacancy : 1

Hourly Salary Salary : 20 - 27