Redemptions Associate

Redemptions Associate

The Redemptions Associate plays a vital role in supporting end-to-end fulfillment operations within the Autograph and Relic department, with a specialized focus on redemption program execution. This position is responsible for inventory transactions, order fulfillment, product inspection, and quality control activities associated with redemptions, backorders, and autograph processing.

This is a hands-on, executional role requiring a high degree of attention to detail, operational agility, and cross-functional collaboration with internal stakeholders across Inventory, Production, and Quality teams.

Key Responsibilities

• Execute redemptions processes in accordance with published subject lists, including inventory moves and transaction recording in Oracle.
• Develop and maintain Sticker & Sign-On assessment sheets using up-to-date Subject Lists.
• Receive, inspect, and stage product for autograph sessions, ensuring compliance with established quality standards.
• Perform product inspections on both signed and unsigned cards, escalating discrepancies or quality issues.
• Manage the receipt and documentation of daily signing events; update internal tracking and communicate status across functions.
• Support creation and distribution of redemption fulfillment lists, leveraging existing templates and distribution groups.
• Handle physical preparation, packaging, and shipment of sketch cards, including inbound quality checks from artists.
• Assist in daily redemptions fulfillment operations, including packaging, encasement, sticker application, and light assembly work.
• Participate in routine and ad hoc inventory cycle counts, supporting reconciliation efforts across memorabilia and autographs.
• Ensure timely and accurate data entry within ERP and inventory management systems.

Qualifications & Skills

Preferred Attributes