Customer Service Professional

Front Office Operations

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. Key responsibilities include matching clients with suitable tax professionals, scheduling appointments, and ensuring client needs are met during service. We are looking for a motivated, team player to perform front office operations. No experience necessary, as we are willing to train the right individual. This is a seasonal, part-time position, but there are other job opportunities available.

Responsibilities include :

• Customer service excellence
• Proficient communication skills
• Basic computer skills
• Answering phone calls to assist clients with scheduling, questions, and any other needs
• Scheduling appointments using franchise database
• Ability to work well as part of a team
• Clerical skills, including : filing, faxing and / or copying documents
• Ability to proficiently handle client payments
• Multi-tasking skills