Resident Services Director

Business Office Manager - Large Senior Living Community

We are seeking a Resident Services Director to join our team at our large premier senior living community in Glendale. Come join a team of dedicated, smart, and caring professionals as they work together to care for our seniors and provide them the lifestyle they deserve.

As the Resident Services Director, you will be responsible for overseeing and managing the receptionist and transportation departments.

What we offer

• Competitive salary $55,000-$65,000
• Benefits include medical, dental, vision, generous Paid Time Off program, holidays, and more!!!
• A growing company with opportunities for advancement
• Company sponsored training, tuition reimbursement, and other learning opportunities

Responsibilities

Oversee Daily Front Office Operations : Manage the day-to-day functions of the front desk, concierge, and transportation services to ensure smooth, efficient operations.

Address issues promptly while upholding safety, cleanliness, and health standards throughout the facility.

Provide Resident Support : Serve as a point of contact for resident concerns, providing guidance, facilitating conflict resolution, and addressing complaints.

Proactively work to enhance resident satisfaction by anticipating and exceeding expectations.

Lead and Manage Staff : Supervise and support resident services team members through training, coaching, and performance management.

Ensure appropriate staffing levels and address personnel needs as they arise.

Develop and Implement Programs : Design and execute service programs and operational procedures that align with best practices in resident services.

Maintain and reinforce high service standards across all interactions.

Coordinate Cross-Departmental Services : Collaborate with internal departments and external vendors to ensure seamless delivery of resident services.

Assist the Sales team with internal apartment transfers and support on boarding of new residents.

Support Resident Resource Access : Help residents navigate available resources related to transportation, healthcare, social engagement, and emotional well-being, enhancing their quality of life and independence.

Ensure Regulatory Compliance : Maintain full compliance with applicable state, city, and county laws, regulations, and organizational policies related to resident care and facility operations.

Performs other related duties as may be assigned.

Qualifications

A bachelor's degree in administration, healthcare, hospitality or 5 years’ experience in a related field is often preferred.

Strong Leadership, Communication, and Interpersonal Skills : Proven ability to lead and motivate teams, manage staff effectively, and communicate with residents, families, and vendors in a compassionate and professional manner.

Exceptional Problem-Solving and Decision-Making Abilities : Skilled in managing complex situations, resolving conflicts, and making timely decisions while maintaining a calm, resident-focused approach under pressure.

Expertise in Customer Service and Hospitality : Deep understanding of guest service principles with experience in delivering high-quality service, driving resident satisfaction, and fostering a welcoming environment.

Organizational Skills and Regulatory Knowledge : Capable of managing multiple priorities efficiently while ensuring compliance with healthcare regulations, safety standards, and best practices in resident care.

Working knowledge of personal computer and software applications used in job functions, (word processing, graphics, databases, spreadsheets, payroll and benefits administration and others.)

Previous supervisory experience (at least one year).

Who we are

Our supreme goal is to do and be the best in all we undertake, and to provide a Stellar life for our residents, their families and our employees." - Evrett Benton, CEO

If you are looking for a company and team that understands the value of people, then look no further!

Stellar Senior Living is a premier assisted living and memory care provider in the Western United States.  Founded in 2012 we have experienced consistent growth adding senior living communities to our family each year.

We continue to grow and are looking for top talent to join our team and continue the journey with us.

Thunderbird Senior Living is one of Stellar Senior Living's most vibrant senior living communities.

Serving residents in a very active community full of fun, family, and opportunities to serve

If you are the right candidate, then we definitely want to hear from you! To apply click the “Apply” button.

Or email Michael Brown directly at [email protected]

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

As part of Stellar Senior Living’s continued efforts to maintain a safe environment for all employees, residents, families, and visitors, Stellar strongly encourages its employees to receive an FDA-approved COVID-19 vaccination, as well as any subsequent booster doses, as recommended by the Centers for Disease Control and Prevention (CDC).  To facilitate and further encourage COVID-19 vaccinations, Stellar periodically organizes onsite vaccination clinics at its various locations.  Stellar employees are not required to be fully vaccinated for COVID-19 as a condition of employment.