Health Assistant II

Job Title : Health Assistant II

The Health Assistant II provides outstanding healthcare and patient service. Serves as the primary contact with patients including, greeting patients on the phone and in person, routing messages, making appointments, collecting co-pays, registering patients, and managing patient flow. Administrative duties also include maintaining the referral database, assisting with correspondence, developing and printing reports, and maintaining files. Clinical duties include assisting with specimen collection and readying examination rooms, assisting clinicians in carrying out tests, and providing support and instructions to patients. Performs other related duties as required.

Job-Specific Responsibilities :

Administrative :

• Follows standard work when opening and closing the clinic.
• Collects and records payments for insurance co-payments.
• Efficiently books appointments utilizing all functions of the appointment system.
• Knows which questions to ask to appropriately book appointments for a multitude of specialties.
• Understands the insurance limitations and refers patients to member services for accurate information.
• Manages emergency phone calls according to protocol.
• Maintains current Heart Saver certification.
• Knows which questions to ask to successfully transfer calls, interrupt the physician, or take a message.
• Use proper phone etiquette to avoid blind transfers to others.
• Assists patients in making appointments for testing done outside HUHS.
• Accurately assesses, sorts, and distributes lab results to clinicians.
• Maintains patient privacy, confidentiality, and a safe patient environment.
• Properly handles patient requests for medical record and x-ray information.

Clinical :

Competencies :

Age-Specific Competencies :

Provides care to the adolescent through utilization of the following :

Provides care to the adult patient through utilization of the following :

Provides care to the geriatric patient through utilization of the following when appropriate :

Compliance :

Qualifications :

Basic Qualifications :

Additional Qualifications and Skills :

Additional Information :

Work Format Details

This position is based on-site at a Harvard campus location. Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 052. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to :

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO / Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy.