Collections Supervisor

Company Overview Our client is the premier pharmacy partner for long-term-care communities that share their commitment and priority to patient care first.

The company has transformed the conventional medication management process by being high-touch and patient-focused.

Our client works tirelessly to streamline the often-disjointed communication process between the integral stakeholders in the medication ordering and administration life cycle.

This is accomplished by simplifying processes, educating, and communicating frequently.

The comprehensive technology solutions and breadth of pharmaceutical products and services allow our client to be nimble and creative in offering the right service to meet every unique customer need.

The company understands its customers’ needs and upholds the industry’s highest standards with strict adherence to federal and state regulations.

Position Overview Our client is seeking a meticulous and detail-oriented Collections Supervisor experienced in pharmacy billing, with knowledge of Durable Medical Equipment (DME) claims processing under Medicare Part B for residents in assisted living facilities.

The ideal candidate possesses extensive knowledge of Medicare guidelines, documentation compliance, claim submission, and follow-up to ensure timely reimbursement and minimal claim denials.

In addition, the Collections Supervisor will over see the day-to-day operations of the collections department while instilling best practices with cross functional teams.

Location :

• Bardonia, NY Reports To :  Billing Department  Schedule :  Onsite Employment Type :   Full-Time Salary Range :  $70,000 - $90,000 USD / Annually   Key Responsibilities Supervise and mentor a team of collections specialists, providing guidance, training, and performance feedback.
• Oversee daily collections activities to ensure timely follow-up on patient, insurance, and third-party payer accounts.
• Review and analyze aging reports, KPIs, and collection metrics to monitor team productivity and effectiveness.
• Identify high-risk accounts, prioritize workload, and establish strategies for resolving complex collection issues.
• Collaborate with the billing, reimbursement, and customer service teams to resolve claim denials, payment discrepancies, and insurance rejections.
• Develop and enforce policies and procedures that ensure compliance with HIPAA, state / federal regulations, and payer guidelines.
• Prepare and present regular reports on collection performance, cash flow trends, and delinquency rates to management.
• Recommend process improvements and technology enhancements to increase efficiency and reduce days sales outstanding (DSO).
• Handle escalated patient and payer inquiries with professionalism and empathy.
• Support month-end close activities by ensuring accurate reconciliation and reporting of accounts receivable data.
• Physical Demands The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job.
• Primarily office-based with extended periods of sitting, computer usage, and phone communication.
• Regular handling of documentation and participation in meetings.   Qualifications Minimum of 1-3 years of collections experience in DME and pharmacy billing preferred.
• Strong knowledge of HCPCS codes, insurance verification processes, and claims management / processing.
• Strong understanding of Excel and EMR.  Ability to multitask and maintain a high degree of organization.  Experience working with assisted living facilities or similar long-term care environments required.
• Proficiency with medical billing software and Electronic Health Records (EHR) systems.
• Excellent attention to detail, problem-solving, and organizational skills.
• Strong communication skills for working with patients, families, and facility staff.
• Proven leadership skills with the ability to motivate, coach, and develop team members.
• Proficiency in billing and collections systems.
• Compensation The published salary range is used as a guide to provide prospective candidates with a level of compensation that is competitive with today’s market.
• The salary range for this position is a good faith estimate that allows for flexibility to align with various levels of experience, education, and performance.
• EEO Statement Topaz HR is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, gender, national origin, age, disability, or any other status protected by applicable law.
• Our client values diversity and is committed to creating an inclusive environment for all employees.

Please Note :