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Delivery Lead
Delivery LeadMaryland Staffing • Linthicum Heights, MD, US
Delivery Lead

Delivery Lead

Maryland Staffing • Linthicum Heights, MD, US
4 days ago
Job type
  • Full-time
Job description

TEKsystems Global Service Delivery Role

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Ready to join us? Here's what the opportunity supported through our TGS Talent Acquisition Team requires :

Key Accountabilities

Solution Delivery

  • Ensure understanding of project vision as defined by customer business and technical requirements
  • Understand SOW's / MSA's and importance of meeting deliverables / expectations of the client
  • Collaborate with Account Managers, managing project scope, and delivering according to the terms and conditions of our contracts
  • Manage revenue tracker for assigned engagement(s)
  • Consolidate project status and budget information across project(s) and / or portfolio of projects
  • Consolidate and provide project reporting regarding resources, financials or as requested by client via Monthly or Quarterly Business Reviews (MBR's / QBR's)
  • Perform issue management and facilitate issue resolution with proper notification to all affected parties
  • Understand escalation protocol between Consultants, Client Managers, Account Manager and Delivery Manager
  • Understand timekeeping processes and ensure consultants are entering their time correctly and on time

Account Management

  • Perform periodic customer, project, and solution "health checks" with client project teams
  • Maintain client relationship and ensure a high level of client satisfaction
  • Management Responsibilities

  • Develop and maintain project related documentation including processes, tools and procedures in accordance with the Capacity Methodology Life Cycle (CMLC)
  • Understand and manage customer requirements (deliverables) to ensure contract compliance and customer satisfaction
  • Maintain project artifacts on provided SharePoint site
  • Ensure Global Delivery Portal (GDP) is updated on a weekly basis
  • Ensure Human Resources and Information Security policies and procedures are communicated and executed according to Client and TEKsystems policies
  • Support of other projects and / or delivery team members as requested
  • Resource Management

  • Communicate and / or track consultant requirement details as requested
  • Responsible for on-boarding / off-boarding of project consultants
  • Conducting regular 1-on-1 meetings with consultants to provide performance feedback and address any roadblocks
  • Performance tracking and reporting as requested
  • Extract value from resources with ability to articulate and communicate consultant value to TEKsystems Client
  • Requisite Abilities and / or Skills

    Collaborates by building partnership and works collaboratively with others to meet shared objectives

    Communicates effectively with multi-mode communications that convey a clear understanding of the unique needs of different audiences

    Instills trust by gaining confidence and trust of others through honesty, integrity, and authenticity

    Action oriented by taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

    Ensures accountability by holding self and others accountable to meet commitments

    Manages ambiguity by operating effectively, even when things are not certain, or the way forward is not clear

    Plans and aligns work to meet commitments aligned with organizational goals

    Customer focus by building strong customer relationship and delivering customer-centric solutions

    Basic Qualifications

    Bachelor's degree is required

    Proven experience in Staffing and / or IT environment with understanding of IT environment and business acumen

    Intermediate to advanced proven experience with both Excel, SharePoint and Teams

    Financial management and reporting experience

    Additional Skills & Qualifications

    Other Requirements

  • Understanding and adhering to TEKsystems core values
  • IT Recruiting or Sales experience is preferred
  • This role may require light travel
  • Personnel management or supervisor level experience a plus
  • Other duties as requested
  • Pay and Benefits

    The pay range for this position is $50000.00 - $90000.00 / yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, commissions, profit sharing, etc.

    Workplace Type

    This is a fully remote position.

    Application Deadline

    This position is anticipated to close on Oct 30, 2025.

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    Delivery Lead • Linthicum Heights, MD, US

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