COORD FRONT OFFICE

Front Office Coordinator, Breast Center

Covenant Health is the region's top performing healthcare network. Each of our more than 10,000 employees, physicians, and volunteers are unified by one covenant : to put our patients first every day, to strive for excellence in everything we do, and to make Covenant Health the first and best choice in our region.

Cumberland Medical Center is a 189-bed hospital in Crossville, Tennessee, with more than 650 employees and 175 active physicians. It offers a full range of specialty services, including cardiology, gastroenterology, surgery, orthopedics, maternity services, cancer care, and advanced wound care.

Position Summary : A working supervisor who coordinates front office activities as it relates to patient care and satisfaction. Coordinates multiple physician schedules, staff schedules and training. Maintains extensive knowledge as it relates to insurance requirements. Directly responsible to management.

Responsibilities :

• Oversees the performance of the front staff and institutes measures to improve or remedy negative situations.
• Provides front office training as it relates to policies and procedures as well as the computer and telephone systems.
• Maintains multiple physician schedules within the computer system. Modifies as needed or requested by physician or manager.
• Thorough knowledge and understanding concerning coverage requirements for multiple insurance plans and in some cases workers compensation arrangements for area industries.
• May on occasion represent the office and meet with representatives from local industries to discuss their requirements for workers compensation cases.
• Resolves practice scheduling protocol issues, interaction and integration of new and established patients.
• Acts as the lead patient relations person. Resolves patient complaints, referring major ones to physicians.
• Prepares request for purchases, repairs, supplies and equipment needs for office. Follows through on ordering.
• Arranges and assigns work for short and long range staffing.
• Participates regularly in monthly staff meetings and periodically in physician meetings.
• Maintains daily operations of clinic under supervision of management.
• Collaborate with the patient, physician and other care team members as part of a team based approach to overall patient care.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Qualifications :

Minimum Education : None specified; will accept any combination of formal education and / or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience : Five (5) years or more of medical office experience. Requires basic understanding of general office procedures and general accounting principles. Previous experience in medical office supervision. Requires effective human relations and communications skills.

Licensure Requirement : None