A company is looking for a Customer Care Specialist - Technology to support customer care technology solutions.
Key Responsibilities
Collaborate with cross-functional teams to define and document requirements
Create and maintain process documentation, including use cases and flow diagrams
Support backlog prioritization and coordinate user acceptance testing
Required Qualifications
3+ years of experience in business analysis, product support, or technology delivery
Experience working with cross-functional teams, including Product and Engineering
Familiarity with Agile methodologies and software development lifecycles
Experience in process mapping and requirements management tools
Strong analytical skills and ability to leverage data for decision-making
Customer Care Specialist • Fontana, California, United States
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