General Manager

Summary / Objective :

The General Manager is responsible for the overall leadership, financial performance, and operational excellence of the warehouse and logistics operation. This position oversees all aspects of site operations—including customer satisfaction, safety, labor management, financial health, and continuous improvement—to ensure the facility consistently meets or exceeds business goals.

This position serves as the senior on-site executive, directly managing their direct reports and support functions (HR, Safety, Inventory, and Customer Solutions) to drive strategic results through disciplined execution and strong people leadership.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strategic Leadership

• Lead the execution of company strategy at the site level; align warehouse performance with organizational goals and customer contracts.
• Translate corporate objectives into actionable operational and financial plans.
• Represent the company as the primary on-site executive with customers, ensuring strong relationships, trust, and partnership (SPIRIT).
• Partner with Business Development and Account Management teams to support growth and expansion within existing accounts.

Operational Excellence

Financial Management

People & Culture Leadership

Customer Relationship & Business Growth

Safety, Quality, and Compliance

Core Behaviors

Performance Metrics (KPIs)

Required Education and Experience

AAP / EEO Statement

Custom Goods, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.

This commitment extends to all aspects of Custom Goods’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

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