Customer Support Specialist

Customer Support Specialist

We are looking for a motivated and detail-oriented Customer Support Specialist to join our team in Blaine, Minnesota. This is a long-term contract position that requires a proactive individual to manage customer inquiries, oversee installation pipelines, and maintain scheduling efficiency. The ideal candidate will excel at multitasking, problem-solving, and delivering exceptional customer service while working independently in a high-paced environment.

Responsibilities :

• Schedule and coordinate installation appointments, ensuring jobs are organized efficiently and completed on time.
• Review pending installations, verify product arrivals, and confirm labor requirements are in place.
• Monitor and manage the installation pipeline daily, ensuring updates and job closures are handled promptly.
• Prepare and organize all necessary paperwork for installation crews to ensure seamless project execution.
• Assign installation crews to projects based on their relevant skills and availability.
• Track and manage inventory, providing accurate estimated arrival times to customers and stakeholders.
• Address and resolve customer concerns to maintain high levels of satisfaction.
• Process payments and funding for completed jobs, adhering to company standards and protocols.
• Utilize CRM and ERP systems, including Microsoft Dynamics, to manage data entry and maintain accurate records.
• Perform additional administrative tasks as assigned to support operational efficiency.

Requirements :