Customer Service Representative

Job Description

Job Description

About the Role :

We are seeking a Customer Service Representative with a strong background in manufacturing and exceptional skills in customer relations. This role is critical in supporting our sales team throughout the entire prospect-to-active sales cycle, ensuring smooth operations and outstanding client experiences.

Key Responsibilities :

1. Serve as the primary point of contact for customer inquiries and support.

2. Manage invoicing, process adjustments, and resolve discrepancies promptly.

3. Handle purchase orders accurately and efficiently.

4. Collaborate with and provide administrative support to a team of sales representatives.

5. Maintain detailed records of customer interactions and transactions.

6. Assist in coordinating between manufacturing and sales to meet client needs.

Qualifications :

1. Experience in manufacturing environments with strong understanding of processes.

2. Proven track record in customer service and client relationship management.

3. Proficiency in handling invoicing, adjustments, and purchase orders.

4. Strong organizational skills and ability to multitask in a fast-paced setting.

5. Excellent communication and problem-solving skills.

6. Familiarity with CRM systems and Microsoft Office Suite preferred.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here :

• 06 / 22- 088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here :

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https : / / e- verify.uscis.gov / web / media / resourcesContents / E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

This company offers growth and a great group of people to work with.