IT Service Desk Agent

Job Title- IT Service Desk Agent

Location- South Jordan, UT

Duration- 12 months

Pay- $21 / hr W2

The Service Desk Agent is the first point of contact for users contacting the IT Service Desk. This role requires a strong customer service orientation, technical proficiency, and the ability to resolve issues efficiently using available tools and knowledge. Operating in a 24 / 7 / 365 environment, the agent ensures high-quality end-user support for enterprise hardware and software systems.

Key Responsibilities :

• Deliver exceptional phone, chat, and in-person support to end users
• Troubleshoot and resolve hardware / software issues or escalate as needed
• Document incidents accurately and maintain call tracking records
• Use knowledge base tools to drive high first-call resolution rates
• Install, repair, and maintain computer systems and peripherals
• Provide user education and guidance
• Maintain professionalism and composure under pressure

Qualifications :