Security Systems Engineer

The Systems Engineer position is responsible for providing full cycle implementation and support of customer systems, while working across multiple company departments to ensure full client satisfaction. Under the direction of a manager or dispatcher, coordinates the design and maintenance of all access control, intrusion, and video surveillance systems. Incumbent receives and evaluates work orders and requests, investigates requests and troubleshoots problems where appropriate, establishes priorities and coordinates with contractors, when required.

Requirements

Essential functions and responsibilities :

• Assists with security systems integration, mapping and software updates and helps train personnel in the use of these systems.
• Assists on new projects in both existing areas and new construction helping with security assessments, vendor selection, technology upgrades, product selections, testing, field verification of systems and inspection of work in progress for compliance with standards
• Assess work sites, conditions, and logistics for each project; Develop Method of Procedure based on pre-project assessment.
• Design, develop and provide documentation of systems, configurations, and other pertinent information for the customer.
• Communicate with clients to resolve issues in a professional and confidential manner; Develop and execute client specific solutions.
• Manage the allocation of project resources, including software, hardware, tools, and related items specific to each customer and / or project.
• Direct the work responsibilities of union labor personnel based on specific project needs.
• Design and oversee training programs for new and existing customers; Determine which customers receive training.
• Collaborate with Customer Relationship Managers on demonstrations for new and potential clients.
• Perform installation, configuration, programming, and final commissioning of customer systems.
• Work collaboratively with installation, project management and engineering teams.
• Perform infrastructure services, including pulling cables, installing wall, and ceiling cabling, and installing surface mounted devices, as required.
• Perform system wiring and terminations services, as required.
• Deliver on-going remote and on-site technical support for existing customers and systems.
• Additional responsibilities may be required as necessary, including but not limited to : Provide internal support for basic trouble shooting.
• Organizes and manage parts stock and tools.
• Perform other duties as needed.

Success factors / job competencies :

Physical demands and work environment :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Workdays and Shifts :

Position works Monday-Friday, daylight hours, and additional time as needed to complete work.

Education / Certification(s) / License(s) required :

Experience / Other required :