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Help Desk Representative (Remote)
Help Desk Representative (Remote)Staffmark Group • Columbus, OH, United States
Help Desk Representative (Remote)

Help Desk Representative (Remote)

Staffmark Group • Columbus, OH, United States
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Looking to work from home while making a difference? Staffmark is hiring a Help Desk Representative to support customers across a wide range of technical abilities-from beginners to seasoned professionals. If you're tech-savvy, customer-focused, and thrive in a fast-paced environment, this is the opportunity for you!

Fully Remote | $14.50 / hr. (before 10 AM EST) | $15.50 / hr. (after 10 AM EST)

Available Shifts (EST) :

  • 6 : 00 AM - 2 : 30 PM
  • 7 : 30 AM - 4 : 00 PM
  • 8 : 00 AM - 4 : 30 PM
  • 9 : 00 AM - 5 : 30 PM
  • 10 : 00 AM - 6 : 30 PM
  • 11 : 00 AM - 7 : 30 PM
  • 12 : 00 PM - 8 : 30 PM
  • 12 : 30 PM - 9 : 00 PM

What You'll Do :

  • Deliver excellent customer support via phone, email, and chat
  • Troubleshoot and resolve technical and account-related issues
  • Use CRM software to track, manage, and document customer cases
  • Escalate unresolved issues appropriately
  • Prioritize and manage multiple tasks or cases efficiently
  • Work independently while collaborating in a team environment
  • You're a Great Fit If You :

  • Are tech-savvy and comfortable with multiple operating systems (Windows, MacOS, iOS, Android, Linux)
  • Type 50-80 WPM and can manage live calls while updating case notes
  • Have strong communication and active listening skills
  • Enjoy problem-solving and can adapt to changing tasks or priorities
  • Have a customer-first mindset and a sense of urgency
  • Requirements :

  • High school diploma required; Bachelor's degree preferred
  • 2+ years of customer service experience (call center / help desk preferred)
  • Strong knowledge of Microsoft Office (Word, Excel, Outlook, SharePoint)
  • Availability for flexible work hours
  • Familiarity with 8x8 VCC, NComputing, or Thin Client systems is a plus
  • Staffmark Employee Benefits

    Medical, Dental, and Vision Insurance | Life Insurance | Short-term Disability | 401k Plans | Weekly Pay (Earned Wage Access {Access a portion of your earned wages before your payday}) | Referral Bonus Potential | Employee Discount Programs

    Interested? Click " Apply Now, " and a dedicated recruiter will be in touch to discuss this amazing opportunity.

    After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

    About Staffmark

    Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

    All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

    To read our Privacy Notice for Candidates and Employees / Contractors, please refer to our Privacy Notice for Candidates and Employees / Contractors .

    By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and / or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark

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    Help Desk • Columbus, OH, United States

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