Customer Support Specialist

A company is looking for a Customer Support Specialist to provide exceptional customer service and technical support.

Key Responsibilities

Respond to customer inquiries and troubleshoot technical issues while ensuring timely resolutions

Update and maintain the customer support knowledge base and collaborate with internal teams for accurate documentation

Track common customer issues and suggest process improvements to enhance customer interactions

Required Qualifications

Experience in customer support or a related field

Ability to work collaboratively with cross-functional teams

Familiarity with troubleshooting technical issues

Strong understanding of customer service best practices

Willingness to assist colleagues and share knowledge