Job Returns Associate 7 : 30-4 : 00

Returns Associate

The Returns Associate processes returned goods delivered to the company warehouse facilities according to the Standard Operating Procedures (SOPs) and Operations Work Instructions.

Shift : 7 : 30 am - 4 : 00 pm

J. Knipper and Company is an Equal Opportunity Employer

Responsibilities

Position Responsibilities :

• Receive and process client returns daily using associated databases.
• Sort returns from small package carriers and large full case returns from client representatives.
• Verify contents of all returns.
• Maintain all locations zoned for the storage of returned goods in accordance with the current Good Manufacturing Practices (cGMP) and Company SOPs.
• Communicate to internal clients (e.g. Professional Services and Sample Accountability) via telephone and email.
• Perform reconciliations.
• Enter transactions into current WMS application (Manhattan Scale) and Order Management System.
• Maintains a safe and clean work environment at all times in accordance with Company SOPs and reports unsafe and sanitation issues immediately to management.
• Operate equipment and systems as intended by the manufacturer.
• Maintain appropriate productivity levels to meet Service Level Agreements (SLAs).
• Comply with all applicable government regulations (e.g., OSHA), best practices, Company SOPs and cGMP.
• Participate in instructor-led user trainings to include but not limited to : hands-on job training, Warehouse Management System navigation, and Company SOPs.
• Record billable hours / time utilizing the appropriate system of record.
• Assist other areas of the business (e.g., receiving, picking, packing, DEA, shipping, kitting, freezer / refrigeration), as directed by management.

Qualifications

Required Education and Experience :

Preferred Education and Experience :

Knowledge, Skills & Abilities :

Physical Requirements :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.