Collections SpecialistNS IT Solutions • Indianapolis, IN, Indiana, USA
Collections Specialist
NS IT Solutions • Indianapolis, IN, Indiana, USA
3 days ago
Job type
- Full-time
Job descriptionManage a portfolio of assigned delinquent accounts Contact debtors through phone, email, and written correspondence to negotiate payment arrangements Document all collection activities, ensuring compliance with client standards and federal regulations Provide excellent customer service by responding to inquiries and addressing concerns Utilize skip tracing tools to locate debtors with outdated or missing contact information Strong negotiation and persuasion skills with professional communication Effective verbal and written communication, including active listening and empathy Ability to manage difficult conversations with professionalism and composure Detail-oriented with strong organizational and time management skills Reliable and able to work flexible day, evening, and weekend hours Basic computing skills High school diploma or equivalent; college coursework in business preferred 0–1 years of experience in collections or customer service (financial / credit industry preferred) Proficiency with collections software, CRM systems, and Microsoft Office Suite Knowledge of debt collection laws and compliance requirements Must be able to obtain required collections license upon placement
Collections Specialist
Location : Indianapolis, IN 46240
Employment : Full-Time
Why You'll Love This Role
- Tremendous career advancement opportunities
- Fitness Centers / Gym subsidies and fitness trackers
- Health and wellness programs
- 401(k) with company match and Employee Stock Purchase Plan
- Generous PTO plus 14 paid holidays
- PTO for volunteer work you are passionate about
- Comprehensive benefits package with dental and vision
- Pet insurance and flexible spending accounts
- Basic life insurance coverage
- New parents receive 12 weeks of 100% PTO for birth or adoption
- Tuition reimbursement
What You Will Be Doing
Experience You Will Need
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Collection Specialist • Indianapolis, IN, Indiana, USA
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