MSP experienced field technician Tier 1Tier 2

Tier 1 / Tier 2 Field Technician

Location : New Castle Delaware (On-site / Local Field Support)

Type : Full-Time

Industry : Managed Service Provider (MSP)

Overview :

Were seeking a motivated Tier 1 / Tier 2 Field Technician to join our growing MSP team in New Castle Delaware. This role is ideal for someone who thrives in a fast-paced environment enjoys helping people solve technology problems and has a genuine passion for learning.

Youll be the face of our company  providing on-site and remote IT support troubleshooting client systems and ensuring every interaction reflects professionalism empathy and clear communication.

For the right person this position offers a clear growth path into a Senior Engineer or Systems Administrator role as your skills and experience develop.

Key Responsibilities :

Serve as the first and second line of support for client technical issues via phone email remote sessions and on-site visits.

Diagnose resolve and document hardware software and networking issues.

Install configure and maintain Windows desktops laptops and peripherals.

Manage and support Microsoft 365 Azure AD Exchange Online and related cloud services.

Support and administer Active Directory group policies and user account management.

Collaborate with senior engineers for escalations project implementations and ongoing client initiatives.

Maintain clear communication with clients setting expectations and following through until resolution.

Keep detailed accurate documentation in the PSA / ticketing system (e.g. ConnectWise Autotask or similar).

Participate in occasional after-hours maintenance or emergency support as needed.

Qualifications :

13 years of hands-on IT support experience preferably within an MSP environment.

Strong understanding of the Microsoft ecosystem : Windows OS Microsoft 365 Azure and Active Directory.

Basic networking knowledge (DNS DHCP VPN firewalls switches routers).

Excellent customer service and communication skills able to explain technical issues in plain language.

Strong problem-solving ability and eagerness to learn new technologies.

Valid drivers license and reliable transportation for client visits.

Preferred Skills :

Experience with RMM and PSA tools (ConnectWise N-central Datto RMM etc.).

Familiarity with Intune SharePoint Teams and cloud identity management.

Basic scripting or automation (PowerShell preferred).

Relevant certifications (CompTIA A Network Microsoft Fundamentals etc.) a plus.

Why Join Us :

Collaborative growth-oriented team environment.

Direct mentorship from senior engineers.

Exposure to diverse technologies and real-world IT environments.

Support for training certifications and professional development.

Competitive salary (up to $60k) and benefits package.

Opportunity to advance into a Senior Engineer or Systems Administrator role as you grow.

Qualifications :

Qualifications :

13 years of hands-on IT support experience preferably within an MSP environment.

Strong understanding of the Microsoft ecosystem : Windows OS Microsoft 365 Azure and Active Directory.

Basic networking knowledge (DNS DHCP VPN firewalls switches routers).

Excellent customer service and communication skills able to explain technical issues in plain language.

Strong problem-solving ability and eagerness to learn new technologies.

Valid drivers license and reliable transportation for client visits.

Additional Information :

Salary goes up to $60k.

Remote Work : No

Employment Type : Full-time

Key Skills

Computer Hardware,Customer Service,Hand Tools,Computer Networking,Field Service,POS,Windows,Mechanical Knowledge,Service Technician Experience,Merchandising,Project Coordination,Troubleshooting

Experience : years

Vacancy : 1